At LightBurn Pro, we strive to provide high-quality digital products and services. Due to the nature of our products, which are delivered electronically, our refund and returns policy is designed to be fair and transparent while protecting our digital content.
1. No Refunds on Digital Products
All sales of digital products, including software licenses and digital downloads, are final. Once a digital product has been purchased and delivered, we cannot offer refunds, exchanges, or returns. This policy is in place due to the intangible nature of digital goods and to prevent unauthorized access or duplication.
2. Exceptions to the No Refund Policy
Refunds may be considered in the following exceptional cases:
- Defective Product: If the digital product is defective or cannot be accessed due to technical issues on our end, we will work with you to resolve the problem. If the issue cannot be resolved, a refund may be issued.
- Duplicate Purchase: If you accidentally purchase the same product more than once, we will refund the duplicate transaction.
- Incorrect Product Delivery: If you receive a product different from what you ordered, please contact us immediately to rectify the situation.
3. Requesting a Refund
If you believe your case qualifies for a refund under our exceptions, please contact us at contact@lightburnpro.de within 14 days of your purchase. Include the following information in your request:
- Your full name
- Email address used for the purchase
- Order number
- A detailed description of the issue
- Any relevant screenshots or supporting documentation
4. Processing Refunds
If your refund request is approved, the refund will be processed within 7-10 business days. Refunds will be issued to the original payment method. Please note that processing times may vary depending on your payment provider.
5. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
LightBurn Pro
Email: contact@lightburnpro.de
Website: https://lightburnpro.de/
By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to our Refund and Returns Policy.
Thank you for choosing LightBurn Pro!